Terms & Conditions

01Agreement to these terms

These Terms & Conditions govern your use of shapeitragico.com and any services provided by Shapei Tragico, an independent client acquisition systems consultant based in the Philippines. By visiting the site, downloading a resource, submitting a form, booking a discovery call or engaging me for work, you agree to them. If you do not agree, please do not use the site.

If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

02Who these services are for

The services are built for health and wellness coaches and similar service businesses that already generate interest and need the infrastructure to convert it. You must be at least 18 years old and able to enter a binding contract.

Nothing on this site is an offer to anyone for whom the services would be unsuitable or unlawful, and I may decline any enquiry or engagement at my discretion.

03What the services are

I design and build client acquisition infrastructure, typically inside HighLevel. Depending on what we agree, that can include lead capture, instant response, follow-up and nurture sequences, booking and qualification, reminders and no-show recovery, post-call follow-up, onboarding, retention and database reactivation, along with the documentation that explains how it all works.

The exact scope, fee, timeline and deliverables of any engagement are set out separately in a proposal or service agreement after a discovery call. Nothing on this website is itself a quote or a binding offer of a particular scope or price.

04Discovery calls and enquiries

Booking a call creates no obligation on either side to go further. It is a 30-minute conversation to work out where your client journey is leaking and whether it makes sense to work together.

• Answers you give in the qualifying questions are used to prepare for the call. Please make them accurate.
• Anything I tell you on the call is a recommendation based on what you describe, not a guarantee and not professional advice in any regulated field.
• You can reschedule or cancel with the link in your confirmation email. Repeated no-shows may mean I stop offering new times.
• If either of us wants to record a call, we ask the other first.

05Free resources

Guides, templates, checklists and other free material are provided for your own business use. You may use and adapt them internally. You may not resell them, republish them as your own, or distribute them as part of a competing product or service.

They are provided as they are, with no warranty, and they are general information rather than advice tailored to your business.

06Fees, invoices and payment

Fees are agreed in writing before work starts and are not published on this site.

• Invoicing. I invoice by email. Unless the agreement says otherwise, payment is due within 7 days of the invoice date, and a deposit is payable before work begins.
• Method. Payment is by bank transfer or Wise to the details on the invoice. Bank, transfer and currency conversion charges are yours.
• Currency and taxes. Invoices are in the currency stated. Fees exclude any taxes, duties or withholding that apply in your country; if withholding is required, you gross up so I receive the invoiced amount.
• Late payment. If an invoice is overdue I may pause work and withhold deliverables until it is settled, after telling you. Time spent re-starting a paused project may be billable.
• Deposits. Deposits secure your build slot and cover work already scheduled, so they are non-refundable once work has started unless the agreement says otherwise.
• Third-party costs. Subscriptions and usage fees for platforms used in your system, including HighLevel, phone numbers, message credits and any paid integration, are yours to pay directly.

07What I need from you

A build depends on things only you can supply. You agree to provide, within a reasonable time of being asked:

• Accurate information about your business, offer and current process.
• Access to the accounts and platforms needed to do the work, and the authority to grant it.
• Content that is yours to use: copy, images, logos, testimonials and any client material.
• Decisions and approvals at the points we agree, so the build can move.
• Your own legal compliance: a privacy notice, lawful consent for the contacts you import or message, A2P 10DLC or equivalent registration for SMS, and any professional, health or advertising rules that apply to your claims.

You are responsible for keeping your own backups and for the security of your accounts and credentials.

08Timelines, revisions and changes

Timelines are estimates based on both of us doing our part.

• Your delays extend the timeline. If access, content, decisions or approvals are outstanding, the delivery date moves by at least the length of the delay, and I may reschedule the remaining work around other commitments.
• Revisions. The agreement states how many rounds of revisions are included. A round means one consolidated set of feedback, sent in writing.
• Changes of scope. Anything outside the agreed scope needs a written change order covering the extra work, fee and timeline before it starts. I may decline changes that materially alter the project.
• Inactivity. If a project stalls on your side for more than 30 days, I may close it out, invoice the work completed, and require a re-start fee to pick it up again.

09Sign-off and support after launch

When the build is delivered, you have the review period set out in the agreement to check it against the agreed scope and raise anything that does not match. If nothing is raised in that period, or if the system goes live, the work is accepted.

Unless we agree otherwise, 30 days of support after launch is included, covering fixes to what I built. Changes to scope, new features, training beyond the handover, or problems caused by changes you or a third party make are quoted separately.

10Intellectual property

This website. The text, design, graphics, structure and code of shapeitragico.com belong to me. You may read, share links to it and quote it with attribution. You may not copy, scrape, republish or reuse it, in whole or in substantial part, without written permission.

What I build for you. On full payment, the deliverables created specifically for you, and built inside your own HighLevel account, are yours to use, change and keep. You own your account, your data and your content.

What stays mine. The methods, frameworks, templates, snapshots, workflow structures, documentation formats and know-how I bring to the work, including the underlying approach I use to map and fix a client journey, remain mine. You get a perpetual, non-exclusive licence to use them inside your own business as part of what I build. You may not resell them, license them out, or rebuild them as a service for others.

Portfolio. I may describe the type of work done and show non-confidential parts of a build in a portfolio or case study. Tell me in writing if you would rather I did not, and I will not.

Feedback. If you suggest an improvement to how I work, I may use it without owing you anything for it.

11Confidentiality

Each of us may learn things about the other that are not public: pricing, strategy, systems, client lists, processes. Both of us agree to keep that confidential, use it only for the engagement, and protect it with at least reasonable care.

This does not cover information that is already public, was already known without an obligation of confidence, is independently developed, or must be disclosed by law, in which case the one disclosing tells the other where it is lawful to do so. These obligations continue for 3 years after the engagement ends, and indefinitely for anything that qualifies as a trade secret.

12Third-party platforms

The systems I build run on platforms I do not own, including HighLevel, calendar and email providers, telecom carriers and any integration we connect.

• Their terms, pricing and policies apply to you directly, and you are responsible for your own account with them.
• Outages, feature changes, deprecations, price changes, deliverability decisions and carrier filtering are outside my control and are not a breach of these terms.
• If a platform change breaks part of your system, I will tell you what it would take to adapt it. That work is quoted separately unless it falls inside an active support window or retainer.

13No guarantee of results

I build infrastructure that gives every lead a next step. I do not promise a particular number of leads, bookings, show-ups, clients or any level of revenue.

Results depend on things I do not control: your offer and pricing, the quality and volume of your traffic, your market, how quickly and how well you or your team follow up, how you sell on a call, and your own follow-through after launch.

Anything shown on this site or in a conversation, including examples, screenshots and testimonials, illustrates what a system can do. It is not a prediction of your results, and it is not financial, legal, medical or other professional advice.

14Health and wellness claims

I am not a health practitioner and I provide no health, medical, nutritional or clinical advice. If you are a coach or practitioner, the claims in your marketing, the promises in your offer and your compliance with any professional body, advertising standard or health regulation are entirely your responsibility, including the copy that runs through a system I build.

I may flag something that looks risky, but you are the one who decides what your business says.

15Acceptable use of the site

You agree not to use the site to: break the law; send spam or harvest contact details; upload anything malicious; attempt to access areas or accounts that are not yours; probe, scan or test the security of the site; scrape or copy it systematically, including for training a model; or interfere with anyone else's use of it.

I may restrict or remove access to the site for misuse, without notice.

16Limitation of liability

The site and the free resources are provided as they are, without warranties of any kind, to the fullest extent the law allows.

To the fullest extent permitted by law, I am not liable for indirect, incidental, special or consequential loss, or for lost profit, lost revenue, lost business, lost goodwill or lost or corrupted data, however it arises.

My total liability for all claims connected with an engagement is limited to the fees you actually paid me for the service the claim relates to in the 3 months before the claim arose. For use of the website alone, where no fees have been paid, my liability is limited to PHP 5,000.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct or gross negligence.

17Indemnity

You agree to cover me for any claim, loss or reasonable cost that arises from your content, your offers and claims, the contacts you import or message, your breach of these terms, or your failure to meet a legal or platform requirement that applies to your business, provided I tell you about the claim promptly and let you take part in handling it.

18Ending an engagement

• Either of us can end it in the way the service agreement sets out. Where it is silent, either party may end an engagement with 14 days' written notice.
• I may end or suspend immediately for non-payment, for a serious breach that is not fixed within 7 days of being raised in writing, or if I am asked to do something unlawful.
• On ending, fees for work completed and costs committed become payable, I hand over the deliverables you have paid for in their current state, and each of us returns or deletes the other's confidential material on request.
• What survives: payment obligations, intellectual property, confidentiality, no guarantee of results, limitation of liability, indemnity and governing law.

19Events outside our control

Neither of us is liable for a delay or failure caused by something genuinely outside our reasonable control: natural disaster, severe weather, power or internet failure, government action, public health emergency, strike, cyber attack, or the failure of a third-party platform. The affected party tells the other as soon as it reasonably can, and both work around it in good faith. If it lasts more than 30 days, either party may end the engagement and settle what is owed for work done.

20Governing law and general terms

Governing law. These terms and any dispute connected with them are governed by the laws of the Republic of the Philippines, and the courts of the Philippines have jurisdiction, without regard to conflict of law rules.

Talk first. If something goes wrong, we agree to raise it in writing and try in good faith to resolve it between us for at least 30 days before starting any formal proceedings. This does not stop either of us seeking urgent relief to protect confidential information or intellectual property.

• Order of precedence: a signed service agreement, then a proposal or statement of work, then these terms.
• Entire agreement: together they are the whole agreement between us and replace earlier discussions on the same subject.
• Severability: if a provision is unenforceable, the rest stays in force.
• No waiver: not enforcing something once does not waive it.
• Assignment: you may not assign an engagement without my written consent; I may assign it as part of a transfer of the business.
• Independent contractor: nothing here creates employment, partnership, joint venture or agency between us.
• Electronic communication: you agree that email and electronic signatures are valid for notices and agreements between us.

21Changes to these terms

I may update these terms as the business changes or the law does. The date at the top reflects the current version, and continuing to use the site after a change means you accept it. The version in force when an engagement starts governs that engagement, unless we both agree in writing to something else.

22Questions or requests